At House of AkSur (HOA), each product is sourced directly from our network of independent designers and brands. As a result, shipping timelines and dispatch details may vary depending on the designer and the nature of the product.
Processing & Dispatch Time
All products listed on the House of AkSur website are made-to-order or sourced directly from the designer.
The estimated shipping or dispatch timeline is clearly mentioned on each individual product page.
Orders are processed once payment is successfully received.
Shipping Timeline
Since we collaborate with multiple designers across locations:
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Each designer follows their own production and dispatch schedule
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The estimated shipping timeline mentioned on the product page will apply to your order
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Once the order is dispatched, tracking details will be shared via email or WhatsApp
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout before payment is completed.
In certain cases, complimentary shipping may be offered depending on the designer or order value.
International Shipping
We offer international shipping on select products.
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Shipping charges, customs duties, and taxes (if applicable) may vary depending on the destination country.
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Any custom duties or import taxes are the responsibility of the customer and must be paid directly to the courier partner if applicable.
Multiple Shipments
Since products may come from different designers, your order may arrive in multiple shipments. Each shipment will have its own tracking details.
Order Tracking
Once your order is shipped, you will receive a tracking link via email or WhatsApp to track the delivery status.
Delays
While we strive to ensure timely delivery, delays may occur due to:
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Designer production timelines
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Courier partner delays
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Customs clearance (for international orders)
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Unforeseen logistical issues
House of AkSur will not be liable for delays caused by third-party logistics partners or customs authorities.
Contact Us
For any shipping-related queries, please contact our support team: houseofaksur@gmail.com
